Stepping Up to Leadership: A Course for Administrative Professionals

You are asked to take on the challenge of leadership. This seminar focuses on leadership for administrative professionals who want the right skills for success!Form and lead administrative teams, cross-train administrative professionals, supervise staff members and make decisions that impact the bottom line.

Taking this course on leadership for administrative professionals affords you the opportunity to better deal with setting work expectations, influencing and motivating people to perform well and providing feedback and coaching.

Also Available as:

• Onsite

How You Will Benefit

• Acquire the confidence and self-esteem to help you step up to an administrative leadership role
• Understand behaviors specific to leadership for administrative professionals
• Develop strategies to influence and motivate up, down and across the organization
• Learn to set expectations and provide feedback and coaching whether you directly or indirectly supervise people
• Identify and apply emotional intelligence behaviors

What You Will Cover

• Stepping up to the leadership challenge
• Thinking strategically about your role and your organization
• Creating partnerships that get you the information and resources you need
• Leading teams and individuals without direct authority
• Emotional Intelligence (EI): assessing and developing skills
• Career development strategies: creating your own personal development plan

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2119 Learning Objectives

• Acquire the Confidence and Self-Esteem You Need to Step Up to an Administrative Leadership Role
• Understand Behaviors Specific to Leadership for Administrative Professionals
• Develop Strategies to Influence and Motivate Up, Down and Across the Organization
• Learn to Set Expectations and Provide Feedback and Coaching Whether You Directly or Indirectly Supervise People
• Identify and Apply Emotional Intelligence Behaviors

Step Up to the Administrative Leadership Challenge

• Differentiate "Management" and "Leadership"
• Demonstrate Three Leadership Styles
• Discuss When and How to Use Each Style
• Pinpoint and Overcome Personal Barriers to Leadership
• Organizational Challenges to Leadership
• Discuss How to Avoid Common Administrative Leadership Pitfalls

Think Strategically

• Understand the Importance of Systems Thinking
• Diagram an Organizational Impact Map
• Create a Mission Statement for Your Work Unit
• Create a Vision Statement for Your Work Unit
• Explain Why and How to Run Your Career as a Business
• Demonstrate at Least Five Ways to Enhance Your Credibility with Senior Management

Influence Others to Act

• Examine and Describe Your Influencing Tendencies
• Demonstrate How to Use Nine Strategies for Getting Action from Employees, Peers, Senior Management
• Practice Matching Representational Styles to Maintain Interpersonal Rapport

Manage Diversity

• Understand What Diversity Really Means
• Explain Why Managing a Diverse Workforce Is Important for Administrative Leaders
• Capitalize on Uniqueness, Your Own and Your Employees’
• Manage Different Generations at Work

Build Alliances to Get the Job Done

• Explain the Importance of Networking at Work as Well as Outside of Your Organization
• List Desired Attributes of People with Whom You Can Build Productive Alliances to Get Things Done
• Create and Complete an Attributes Chart
• Explain and Demonstrate the Principle of Reciprocity

Increase Emotional Intelligence

• Define the Competencies of Emotional Intelligence
• Assess Your Strengths and areas for Growth in the Competencies
• Explain How the Lack of Emotional Intelligence Damages Leadership
• Apply the Principles of Emotional Intelligence to Leadership Situations

Lead Teams with Know-How

• Differentiate Teams from Working Groups
• Experience and Explain Synergy
• Understand Stages of Team Development
• List Appropriate Leadership Actions for Each Stage
• List Strategies for Avoiding Unproductive Team Behavior
• Encourage Effective Team Behaviors

Fill Your Leadership Skills Toolkit

• Demonstrate the Instant Feedback Device
• Explain Key Principles of Adult Learning
• Practice the Do-Tell Training Method
• List Strategies for Overcoming Personal and Organizational Barriers to Delegation
• Create an Authority Level Matrix as a Delegation Aid
• Use the Delegation Worksheet as a Planner, Tracker
• Develop a Motivation Matrix for Your Work Group

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Who Should Attend

Senior level administrative assistants, executive secretaries, administrative support staff or office support personnel with formal and informal supervisory responsibilities.