Management Skills for New Supervisors

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Also Available as:

• Live Online
• Onsite

How You Will Benefit

• Understand the management skills needed to succeed in a rapidly changing environment
• Learn to plan, organize, communicate and monitor
• Apply the most appropriate supervisory style to each individual and situation
• Understand your legal responsibilities
• Learn management skills to help you give constructive criticism
• Maximize productivity by leveraging diversity and individual differences
• Learn techniques to help you cope with difficult employees
• Use delegation for effective employee development, time management and motivation
• Increase job satisfaction and work output through coaching

What You Will Cover

Embracing Your New Role and Expectations

• What your boss, employees, peers and senior management expect from you in your supervisory role
• Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

• Diversity issues and how they affect you, your work unit and your company
• Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

• Advantages and disadvantages of one-way and two-way communication and when to use each
• Capitalize on the benefits of email
• Demonstrate paraphrasing to check for content understanding
• Experience the impact of nonverbal communication
• How to ask questions that get the answers you really need

Coaching for High Quality Performance

• How to give and receive criticism constructively
• Learn to minimize defensiveness in yourself and others
• Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

• Establish the essentials of a motivating environment
• Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

• Use delegation as a motivational tool
• Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

• Understand your company’s appraisal system
• Record keeping and compliance issues
• Write a performance appraisal document
• Conduct an effective performance appraisal meeting

Managing Time Effectively

• Key principles of effective time management
• Share time management best practices
• Five stages of managing meetings

Planning for Continuing Growth

• Select and prioritize your own next steps
• Develop an action plan for continuing professional development

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2248 Learning Objectives

• Understand How to Succeed in a Rapidly Changing Environment
• Learn How to Plan, Organize, Communicate and Monitor
• Apply the Most Appropriate Supervisory Style to Individuals and Situations
• Understand Your Legal Responsibilities
• Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
• Learn How to Give Constructive Criticism
• Understand How to Apply Various Motivation Techniques
• Maximize Productivity by Leveraging a Diverse Workforce
• Learn Techniques to Help You Cope with Difficult Employees
• Use Delegation for Effective Employee Development, Time Management and Motivation
• Learn a Five-Step Coaching Model and Create an Action Plan

Embracing Your New Role

• Establish Your Overall Objectives for the Course
• Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
• Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating, Monitoring
• Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One

Managing a Diverse Workforce

• Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
• Explain the Key Laws Relevant to Your Supervisory Position
• Explain the American with Disabilities Act (ADA), Hostile Environment and Other Key Laws and Legal Terms
• Discuss Your Obligations Regarding These Laws
• Demonstrate How to Handle Challenging Situations in Legally Solid Ways

Filling Your Communication Skills Toolbox

• Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
• Capitalize on the Benefits of E-mail
• Demonstrate Paraphrasing to Check Content Understanding
• Experience the Impact of Nonverbal Communication
• Send Harmonious Messages
• Ask Questions That Get the Answers You Need

Coaching for High Quality Performance

• Demonstrate Giving and Receiving Criticism Constructively
• Explain How to Minimize Defensiveness in Yourself and Others
• Specify Your Own Coaching Strengths and Weak Spots
• Demonstrate a Five-Step Coaching Discussion Model
• Deliver and Profit from Peer Feedback

Creating a Motivational Environment

• Explain the Components of a Motivating Environment
• Discuss How Behavior Is a Function of Its Consequences
• Demonstrate Rules for Reinforcing Productive Behavior
• Explain How to Avoid Common Reinforcement Mistakes
• Use Delegation as a Motivational Tool
• Develop a Strategy for Solving a Current Employee Motivational Problem

Managing Performance Appraisals

• Discuss Your Company’s Uses of Its Appraisal System
• Demonstrate How to Keep Effective Records
• Explain How to Protect the System’s Legal Integrity
• Write a Performance Appraisal Document
• Conduct a Performance Appraisal Meeting
• Cope with Various Employee Reactions

Managing Time Effectively

• Understand Key Principles of Managing Time Effectively
• Share Time Management Best Practices
• Explain How to Avoid Typical Time Wasters
• Demonstrate Five Stages of Managing Meetings Effectively

Planning for Continuing Growth

• Select and Prioritize Your Own Next Steps
• Develop an Action Plan for Continuing Professional Development
• Critique Other Action Plans and Recommend Strategic Action Steps

Who Should Attend

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.