Making the Transition from Staff Member to Supervisor

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Description

Effectively and smoothly manage the change in your role.
Here's your opportunity to establish your presence as a new boss, build credibility and adapt your unique style to every situation that comes your way.

This seminar covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to confidently take on any new task with greater ease and improved confidence.

Also Available as:
  • Live Online
  • Onsite

How You Will Benefit

  • Understand your new role—from their perspective and that of their boss, peers and subordinates
  • Establish a new pres…

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Effectively and smoothly manage the change in your role.
Here's your opportunity to establish your presence as a new boss, build credibility and adapt your unique style to every situation that comes your way.

This seminar covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to confidently take on any new task with greater ease and improved confidence.

Also Available as:
  • Live Online
  • Onsite

How You Will Benefit

  • Understand your new role—from their perspective and that of their boss, peers and subordinates
  • Establish a new presence and build credibility
  • Flex your individual style with ease
  • Delegate tasks while remain focus on clear quality standards
  • Implement a feedback system that enhances overall communication
  • Tailor training to individual employees to improve on performance
  • Understand what motivates peers, employees and superiors
  • Gain awareness of basic laws and regulations as they apply to performance reviews, including EOE and ADA
  • Gain techniques and strategies to manage time and schedule workload

What You Will Cover

Letting Go of Your Former Role
  • How to manage the change process
  • Challenges and pitfalls to avoid
  • Expectations from your direct reports, your boss and your former peers

Defining Your Behavioral Style

  • How to best communicate with bosses, peers or employees with different style preferences
  • Adjust personal behavioral styles to build better working relationships

Setting Goals for Yourself and Others

  • The benefits of delegation
  • How to set SMART goals that allow you to measure progress accurately
  • Project delegation and the potential barriers

Legal Considerations for Supervisors

  • Basic laws governing performance review
  • Your obligations as a supervisor

Giving and Receiving Feedback

  • Supportive vs. corrective feedback
  • Guidelines to improve coaching relationships
  • How to receive feedback constructively

Training Your Employees

  • Adult learners and learning styles
  • Techniques to develop your employees and assess your training resources

How to Motivate Effectively

  • Motivational tools to handle workplace issues
  • Relate motivation to styles, goal setting and communication preferences

Time Management

  • Important vs. urgent: using the prioritizing mode
  • How to manage and protect your time

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2243 Learning Objectives
  • Understand Your New Role—from Your Perspective and That of Your Boss, Peers, and Subordinates
  • Establish a Presence as a New Supervisor
  • Build Credibility as You Establish New Relationships
  • Adapt Your Individual Style to Those with Differing Styles
  • Delegate Tasks to Others, Focusing on Clear Quality Standards
  • Implement a Feedback System
  • Tailor Training to Meet the Needs of Adult Learners
  • Distinguish What Motivates Peers, Employees, and Superiors
  • Gain Awareness of Basic Laws and Regulations as They Apply to Performance Reviews, Including EOE and ADA
  • Avoid Potential Litigation with Your New Legal Awareness
  • Prioritize Your New Task More Effectively

Letting Go of Your Former Role
  • Establish Your Overall Objectives for the Course
  • Describe Three Phases of the Change Process
  • Identify the Greatest Challenges for New Supervisors and the Pitfalls to Avoid
  • Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your New Role
  • Recognize What You Have to Let Go of and What You Have to Learn, and Develop Strategies for Doing So

Defining Your Personal Behavioral Style
  • Identify Your Own Behavioral Style Preferences
  • Demonstrate the Best Way to Communicate with Bosses, Peers, or Employees Whose Style Preferences Differ from Yours
  • Build Better Working Relationships with Others by Identifying and Adjusting to Their Personal Behavioral Styles

Setting Goals for Yourself and Others
  • Set SMART Goals for Yourself and Others
  • Delegate Tasks with Focus on Quality Standards
  • Complete a Delegation Worksheet

Giving and Receiving Feedback
  • Discuss the Criteria for Giving Effective Feedback
  • Deliver Both Supportive and Corrective Feedback Using the Instant Feedback Device
  • Demonstrate How to Receive Feedback Effectively

Understanding Adult Learners
  • Discuss Your Obligation to Train Your Employees
  • List the Particular Needs of Adult Learners
  • Demonstrate a Five-Step On-the-Job Training Model
  • Meet the Needs of Visual, Auditory, and Kinesthetic Learning Styles

Motivating Others
  • Demonstrate How to Use the Needs Theory of Motivation to Handle Workplace Issues
  • Relate Motivation Theory to Personality Style, Goal Setting, and Communication Preferences

Developing Legal Awareness
  • Define the Basic Laws Governing All Aspects of the Performance Cycle
  • Discuss Your Obligations in the Face of These Laws
  • Demonstrate Your Legal Awareness by Correctly Answering a Written Quiz

Managing Your Time
  • Distinguish Urgent from Important
  • Use a Prioritizing Tool to Clarify Your Priorities
  • Practice Specific "Quick Hits" for Managing Time Effectively
  • Demonstrate Techniques for Protecting Your Time from Infringement by Others

Planning for Action
  • Select Three SMART Goals for Yourself
  • Develop a Personal Action Plan for Continuing Supervisory Development

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

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