Internal Consulting Skills for Business Professionals

Add value to your organization by consulting effectively with internal clients.There’s a problem in your organization—maybe a process that needs to be fixed, or a project that’s overdue, yet outside of your responsibility. Or perhaps there’s an opportunity in your organization, like a chance to collaborate with others on a new product, or save the company money. Almost anyone today can be called upon to act as an internal consultant, or position themselves as one—someone who temporarily steps in to bring about a change needed by an internal client. In this seminar, you’ll learn and practice skills for assessing client needs, building relationships, implementing strategy, negotiating for best results with difficult clients, and providing feedback. This course can help you add value to your organization and your career, as you achieve greater visibility and recognition.

How You Will Benefit

• Know the phases and processes of internal consulting
• Clarify the roles and responsibilities of a professional internal consultant
• Be able to market yourself as an internal consultant
• Learn how to implement a strategy for the client
• Build relationships and influence through credibility, rapport and trust
• Develop client-facing skills, manage expectations and conduct client interviews
• Handle difficult clients, overcome objections and provide solutions

What You Will Cover

• Exploring the 8-step consulting methodology
• Diagnosing the situation in the initial meeting and confirming metrics for success
• Developing the approach you’ll take to address the challenge
• Synthesizing information: recognizing patterns and making connections that contribute to results
• Presenting a compelling and credible case
• Identifying and overcoming resistance
• Creating an action plan for the client to solve the problem
• Closing the engagement and evaluating success

Who Should Attend

Business professionals with proven expertise in their own jobs but who need special consultative skills when going beyond their area of focus to consult with internal clients.