Coaching: A Strategic Tool for Effective Leadership

Get skills for coaching employees to improve the effectiveness of individuals and teams!During times that would challenge even the most resilient and experienced managers, it’s never been more important to have an arsenal of tools, techniques and best practices for coaching employees. This seminar gives them to you—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving corrective feedback to handling difficult responses to coaching. You’ll leave this three-day seminar more aware of your personal habits, styles and preferences when you are coaching employees, through assessments, role plays and exercises.

• Onsite

How You Will Benefit

• Confront difficult situations with confidence
• Develop a team environment that fosters synergy
• Reinforce the behavior and motivation of peak performers
• Turn around disruptive behavior
• Build the trust and rapport necessary for coaching employees effectively
• Learn how to listen with an empathetic ear and encourage open, two-way communication

What You Will Cover

• What leaders do…why leaders need to be coaches
• Obstacles to coaching: the three-part coaching process
• Creating a climate of trust and confidence
• How to sustain trust when you confront poor performance
• How to be confident in the face of a difficult challenge
• Guiding a dialogue on performance
• The delegation process…difficulties of delegation…signs of poor delegation
• Why leader-coaches must be teachers and trainers: six learning styles
• Guiding the development of a performance improvement plan

Extended Seminar Outline

• Define Coaching
• Describe Why Leaders Today Must Be Skilled at Coaching
• Explore Three Core Values of an Effective Coach: People, Performance, Process
• Understand the Two Phases of Coaching: Diagnosis and Intervention
• Demonstrate the Three Approaches to Coaching: Directive, Collaborative, and Facilitative
• Describe and Demonstrate the Ten Skills of Coaching
• Learn How to Use Four Different Communication Styles to Achieve Rapport and Communication Effectiveness with Conduct an Effective Coaching Session Using the Appropriate Skills and Communication Style to Promote Growth, Development and Improvement

• Understand the Role of Leadership and Why a Good Leader Must Also Be a Good Coach
• Understand the Benefits to All Parties in a Coaching Situation
• Learn the Three Basic Approaches to Coaching
• Understand the Four Forms of Coaching
• Explore the Two Phases of the Coaching Process
• Assess Your Coaching Skills

• Skill #1: Create a Climate of Trust and Confidence
• Skill #2: Listen, Look, and Learn
• Skill #3: Measure, Assess, and Plan
• Skill #4: Guide a Dialogue About Performance
• Skill #5: Educate
• Skill #6: Delegate for Development
• Skill #7: Deliver Reinforcing Feedback
• Skill #8: Deliver Corrective Feedback
• Skill #9: Deal with Difficult Responses and Situations
• Skill #10: Guide the Development of an Action Plan

• Conduct an Effective Coaching Session
• Develop an Action Plan in Partnership with a Colleague or Team

• Participate in Coaching Situations as Both Coach and Person Being Coached

Who Should Attend