Business Conversation Skills for the Multilingual Professional

Express your ideas directly and clearly using the conventions of American verbal and nonverbal communication.

For multilingual professionals, opportunities lie in knowing how to express your ideas in any business conversation correctly and confidently. This comprehensive 2-day workshop will improve your conversation skills on all levels through interactive discussions and case studies. You will gain the confidence you need to speak your mind at work and create a style of business conversation that works for you and will help you achieve your professional and organizational goals.

Also Available as:

• Onsite

How You Will Benefit

• Express yourself in a way that will increase self-confidence
• Recognize business conversational pitfalls and how to avoid them
• Develop skills to recognize different styles in business conversations
• Gain the ability to become assertive and focus on the issues being addressed
• Increase your knowledge of body language and other nonverbal communication
• Select effective business language, patterns of delivery, and structures

What You Will Cover

• Apply cultural factors to conduct audience analyses and plan successful business conversations
• Recognize the elements of American nonverbal behaviors and their place in conversations
• Choose vocabulary that is clear, culturally appropriate, and promotes conversation
• Apply fundamental American grammar rules correctly
• Assemble messages to deliver proper emphasis and meaning using verbal and nonverbal elements
• Apply multisensory listening skills to reduce misunderstandings and promote conversations
• Evaluate how to influence others through an analysis of the situation and of your conversation partner’s position, needs, and responsibilities
• Recognize that American business communication is about selling ideas both inside and outside the organization
• Action planning

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2150

Learning Objectives

• Adapt Business Conversations to Accommodate Fundamental Cultural Differences
• Use Body Language and Other Nonverbal Behaviors in Culturally Appropriate Ways
• Select Effective Business Language, Patterns of Delivery, and Structures for the Intended Audience
• Listen Over Cultural Barriers Such as Different Accents, Nonverbal Behaviors, and Sentence Structures
• Sell Ideas Inside and Outside the Organization
• Recognize and Effectively use Different Kinds of Business Conversations, Such as Virtual, Evaluations, Meetings, Business Social Events, Small Talk, and Brainstorming
• Respond to Various Conversational Challenges, Such as Disagreeing, Interrupting, Asking for Information, and Explaining That You Don’t Understand

Understanding the Challenges

• Apply Cultural Factors to Conduct Audience Analyses and Plan Successful Business Conversations
• Appraise and Support a Personal Rationale to Improve Skills in Conducting American Business Conversations

Mastering Nonverbal Messages

• Assess Personal Awareness of Various Nonverbal Signs and Symbols
• Recognize the Elements of American Nonverbal Behaviors and Their Place In Enacting Effective and Successful Business Conversations
• Choose and Accurately use Common American Nonverbal Behaviors within Ordinary Business Conversation Situations

Organizing Words and Ideas

• Choose Vocabulary That Is Clear and Culturally Appropriate and That Promotes Conversation
• Construct Conversation Plans to Achieve Clarity and Desired Goals
• Assemble Messages to Deliver Proper Emphasis and Meaning Using Verbal and Nonverbal Elements

Listening with Your Eyes as Well as Your Ears

• Recognize Cultural-Specific Differences in Listening Behaviors
• Apply Multisensory Listening Skills to Reduce Misunderstandings and Promote Conversations

Learning the Power of Persuasion

• Evaluate How to Influence Others Through an Analysis of the Situation and of Your Conversation Partner’s Position, Needs, and Responsibilities
• Recognize That American Business Communication Is about Selling Ideas both Inside and Outside of the Organization

Showing Conversation Know-How

• Examine and Know When to Use Various American Approaches to Disagreements
• Apply New Skills to Successfully Handle the Special Challenges Presented in American Business Conversations

Action Planning

• Plan and Commit to Mastering New Business Conversation Skills by Building on Strengths, Addressing Weaknesses, and Developing Exciting New Opportunities.

Who Should Attend

Multilingual business professionals who have a solid knowledge of the American English language but find difficulty in verbal and nonverbal aspects of business conversation in U.S. companies.