VeriSM™ Foundation (Service Management) - eLearning (exam included)

VeriSM™ Foundation – eLearning, incl. exam

VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today's high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Why you should train in VeriSM:

• VeriSM ™ Foundation focuses on VeriSM models that have a value focus on results and organizational goals. It also includes guidance on selecting the appropriate management method for establishing the product or service.
• VeriSM ™ provides context to Service Management and looks at how new technology and management methods can be applied to increase value for the customer.
• The VeriSM visar model shows organizations how they can adopt a range of methods in a flexible way to deliver the right product or service at the right time for their customers.
• VeriSM ™ enables a tailored approach depending on the type of business you have, the organization size, your business priorities, your organizational culture - and even the nature of the individual project or service you work with.
• VeriSM ™ helps companies manage and deliver value to their customers using integrated service management practices, rather than focusing on a prescriptive way of working.

Objectives

What are the key things you will learn?

• The Service Organization
• Service culture
• People and organizational structure
• The VeriSM™ model
• Progressive practices
• Innovative technologies
• Getting started

WHAT'S INCLUDED?

• 120 days access to the platform
• 9 lessons
• Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
• 2 official test exams
• Access around the clock
• Exercises with immediate online correction
• 4 months access to online courses
• Exam voucher validity: 12 months
• The official online exam is included!

Contents

At the end of the training you will lead the way by;

• Driving internal engagement and making changes that matter to the customer
• Delivering new service management and product development practices that put your business first
• Implementing service management which adds value to your business, making you more valuable in the marketplace
• Being part of a growing community
• Being a sought after pioneer in delivering service management for the digital age

Who it is aimed at

• Graduates and undergraduates entering service management roles
• Managers - looking to adopt evolving service mangement practices
• Executives - wishing to enhance the effectiveness of their service delivery
• Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
• IT professionals - who need to understand the impact of evolving management practices and new technologies on their role

VERISM™ FOUNDATION ONLINE EXAM DETAILS

• Multiple-choice
• 40 questions
• 26 marks required to pass (65)
• Closed-book
• 60-minute duration
• ONLINE examen, included in this eLearning package