EXIN SIAM™ (Service Integration and Management) Foundation - eLearning (exam included)

EXIN SIAM™ (Service Integration and Management) Foundation - eLearning (exam included)

Learn to manage multi-vendor IT environments, enhance collaboration, and boost service delivery. SIAM is designed to validate a professional's understanding of the fundamental concepts and terminology of Service Integration and Management (SIAM). It equips individuals with a comprehensive grasp of SIAM's core principles, enabling them to navigate the complexities of IT service management confidently.

Course Overview

SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework enables organizations to manage multiple service providers with an aligned approach to service management.

This certification also covers key processes within the SIAM environment, offering a complete perspective on the operational aspects of service integration. With this knowledge, professionals can streamline IT operations, foster seamless collaboration between service providers, and enhance the efficiency and effectiveness of service delivery.

SIAM Foundation certifies the expertise of professionals in coordinating multiple service providers to achieve common objectives aligned with a client organization’s service delivery goals. Successful candidates gain insights into how SIAM delivers business value and can actively contribute to its implementation and adoption within an organization.

What is included?

• Course and material are available in English
• Beginner - Intermediate for aspiring professionals
• 120 days access to the e-learning platform, 24/7 access
• 2,5 hours total video content
• 14 hours study time recommended
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 1 test exam simulation
• Interim course quizzes with immediate online correction
• The official SIAM™ Foundation exam (online). Schedule anytime

SIAM™ provides many benefits to certification holders:

• It provides better service to end users
• It increases cost efficiency
• It reinforces accountability
• It allows greater flexibility
• It teaches the possibility of introducing competition among service providers
• Development and ownership of intellectual property
• Greater access to the expertise of a larger number of suppliers
• SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, vendor management, service level agreements (SLAs), process integration and efficient service delivery.

Learning Objectives

• Understand key SIAM concepts and processes in the organization
• Building a SIAM ecosystem to better organize organizational resources
• Provide better support during SIAM implementation by understanding key considerations related to key processes
• Mitigate risks associated with integration services and the SIAM ecosystem
• Link different practices to SIAM to improve and expand organizational services.
• Integrate services using different structures based on SIAM practices and methodologies.
• Identify the key stages of SIAM implementation to better plan implementation.
• Identify roles and responsibilities of SIAM in processes and organizations
• Better selection of the most appropriate SIAM practices based on the environment and maturity of the organization.

Course content

• Introduction to SIAM™
• SIAM implementation roadmap
• SIAM implementation and understanding of the roadmap
• SIAM roles and responsibilities
• SIAM practices
• Processes in support of SIAM
• SIAM challenges and risks.

Target Audience

The EXIN SIAM™ Foundation certification is ideal for professionals involved in managing, delivering, or supporting IT services in environments where multiple service providers work together. It equips individuals with the knowledge to streamline collaboration between providers, optimize service delivery, and align IT services with business objectives.

• IT Service Managers and Leaders
• ITIL Practitioners
• IT Governance and Compliance Professionals
• Project Managers
• Service Providers and Vendors
• Consultants and Advisors

Prerequisites

There are no mandatory prerequisites to access SIAM Foundation exam, but these points are recommended:

• Attending an accredited SIAM Foundation training course
• Having a basic knowledge of ITSM terminology

Exam Format

• Online exam
• Duration of 60 minutes
• Closed book
• 40 multiple choice questions
• Passing score: 26/40 marks - 65%

Licensing and accreditation

EXIN for SIAM™ Foundation course delivered by iLEARN – Innovative Learning. Adding Value Consulting promotes this course for iLEARN – Innovative Learning which is an Accredited Training Organization for EXIN .