ITIL ®4 Foundation - eLearning (Exam Included)

ITIL®4 Foundation - eLearning (Exam Included) 

Learn how to efficiently manage your IT resources

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved.

COURSE OVERVIEW

Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management.

ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together.

ITIL4® training program

ITIL 4 is undoubtedly the most famous and successful framework for IT Service Management. ITIL Foundation (ITIL 4 Foundation Edition) is an ITIL certification that introduces delegates to the Service Value System (SVS) which describes how all components and activities in the organization work together as a system to enable value creation when providing services (usually IT services but not limited to). ITIL SVS supports many ways of working, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operational model, ultimately an end-to-end model for the creation, delivery and continuous improvement of technology-based products and services.

ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.

The ITIL4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. With the help of the ITIL4 concepts and terminology, case study-based activities and examples included in the course, you will acquire knowledge and skills in order to successfully transfer the ITIL4 Foundation certification.

 WHAT'S INCLUDED

• Course and materials are available in English, French, Spanish, and Italian
• Beginner - Intermediate level
• eLearning: Highly practical ITIL 4® Foundation online course
• 120 days of access to the eLearning platform anytime (self-study)
• 3 hours total video content
• 14 hours recommended study time
• Downloadable PDF documents with detailed content (slides,     explanations) for each lesson
• Official exam simulations
• Exercises and solutions
• ITIL 4® Foundation exam voucher valid for 1 year. Online exam scheduled anytime
• The official ITIL4 handbook is also included as an e-book!
• ITIL® 4 Foundation certificate of completion.

LEARNING OBJECTIVES

• Know the purpose and key concepts of 18 ITIL practices and the 7 core practices
• Know how ITIL principles can help an individual to understand and apply service management in their organization
• Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
• Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience including the ITIL Service Lifecycle and Service Value System
• How the ITIL best practice framework is used to increase the efficiency and overall quality of IT-related services, regardless of the size, structure or industry of the organization
• How to become an ITIL expert by understanding the new certification path including ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)

Who is the course aimed at?

• People at the beginning of their journey in service management
  ITSM managers and aspiring ITSM managers
• People working in other areas of 'IT' (digital, product, development) with strong links to service delivery
• Existing ITIL qualification holders who want to update their knowledge
• IT Managers/IT Architects
• System Administrators and Analysts
• Operations Manager, Database Administrators
• Process Owners, Practitioners
• Service Delivery Professional, Quality Analyst
• CIOs, CTOs, IT Directors

Course content

Introduction to Service Management and ITIL

• Service Management in the Modern World
• About ITIL 4
• The Structure and Benefits of the ITIL 4 Framework
  - The ITIL SVS
  - The Four Dimensions Model

Key Concepts of Service Management

• Value and Value Co-Creation
  - Value Co-Creation
• Organizations, Service Providers, Service Consumers, and Other Stakeholders
  - Service Providers
  - Service Consumers
  - Other Stakeholders
• Products and Services
  - Configuring Resources for Value Creation
  - Service Offerings
• Service Relationships
  - The Service Relationship Model
• Value: Outcomes, Costs, and Risks
  - Outcomes
  - Costs
  - Risks
  - Utility and Warranty
• Summary

The Four Dimensions of Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
  - Value Streams for Service Management
  - Processes
• External Factors
• Summary

ITIL Service Value System

• Service Value System Overview
• Opportunity, Demand, and Value
• The ITIL guiding principles
  - Focus on Value
  - Start where you are
  - Progress iteratively with feedback
  - Collaborate and Promote Visibility
  - Think and Work Holistically
  - Keep it Simple and Practical
  - Optimize and Automate
  - Principle Interaction
• Governance
  - Governing Bodies and Governance
  - Governance in the SVS
  - Service Value Chain
  - Plan
  - Improve
  - Engage
  - Design and Transition
  - Obtain
  - Deliver and Support
• Continual Improvement
  - Steps of the Continual Improvement Model- Continual Improvement and the Guiding Principles
• Practices
• Summary

ITIL Management Practices

• General Management Practices 89
  - Architecture Management
  - Continual Improvement
  - Information Security Management
  - Knowledge Management
  - Measurement and Reporting
  - Portfolio Management
  - Project Management
  - Relationship Management
  - Risk Management
  - Service Financial Management
  - Strategy Management
  - Supplier Management
  - Workforce and Talent Management
• Service Management Practices
  - Availability Management
  - Business Analysis
  - Capacity and Performance Management
  - Change Control
  - Incident Management
  - IT Asset Management
  - Monitoring and Event Management
  - Problem Management
  - Release Management
  - Service Catalogue Management
  - Service Configuration Management
  - Service Continuity Management
  - Service Design
  - Service Desk
  - Service Level Management
  - Service Request Management
  - Service Validation and Testing
• Technical Management Practices
  - Deployment Management
  - Infrastructure and Platform Management
  - Software Development and Management

Exam and Certification: Online!

The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctoU). The exam is included in this ITIL 4 eLearning package.

ITIL 4® Foundation Exam

• 1 hour (You get extra if you are not a native English speaker)
• 40 questions; multiple choice
• 65% correct is required to pass
• Books are not allowed at the time of the exam
• Upon successful completion of the exam, you will receive a
  ITIL 4® Foundation certificate from Peoplecert.

"Just passed my ITIL Foundation exam. With a good grade! I am so happy!  
Thanks AVC, you are the best! "  Karin Ericsson