Working with Difficult People

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Working with Difficult People

Udemy
Logo Udemy
Provider rating: starstarstarstarstar_half 8.5 Udemy has an average rating of 8.5 (out of 2 reviews)

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Description

This Working with Difficult People training class teaches students to recognize and address situations with co-workers, staff, and supervisors that result from problematic behavior. Students will be introduced to strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors. Students will discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve conflict when it arises.

Class Goals

  • Explain the role of personality in the workplace.
  • Explain the impact of difficult personalities.
  • Illustrate the communication process.
  • Describ…

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This Working with Difficult People training class teaches students to recognize and address situations with co-workers, staff, and supervisors that result from problematic behavior. Students will be introduced to strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors. Students will discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve conflict when it arises.

Class Goals

  • Explain the role of personality in the workplace.
  • Explain the impact of difficult personalities.
  • Illustrate the communication process.
  • Describe the effects of broken communication.
  • Apply constructive feedback and conflict resolution skills in a variety of situations.
  • Formulate a set of proactive boundaries and consequences for given workplace situations.
  • Learn methods for handling conflict when it occurs.
Category: Business

Over 104 lectures and 3.5 hours of content!

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.