Customer Service Training
Description
This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Customer Service Training Course Goals
- Understand customer service.
- Identify internal and external cust…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Customer Service Training Course Goals
- Understand customer service.
- Identify internal and external customers.
- Learn how to interact positively with customers.
- Develop a positive attitude.
- Learn to communicate effectively.
- Learn to create and implement service standards.
- Learn to evaluate and monitor service standards.
- Learn to create memorable customer service.
Over 66 lectures and 3 hours of content!
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.