Customer Service Training

Product type
Level

Customer Service Training

Udemy
Logo Udemy
Provider rating: starstarstarstarstar_half 8.5 Udemy has an average rating of 8.5 (out of 2 reviews)

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Description

This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Customer Service Training Course Goals

  • Understand customer service.
  • Identify internal and external cust…

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This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Customer Service Training Course Goals

  • Understand customer service.
  • Identify internal and external customers.
  • Learn how to interact positively with customers.
  • Develop a positive attitude.
  • Learn to communicate effectively.
  • Learn to create and implement service standards.
  • Learn to evaluate and monitor service standards.
  • Learn to create memorable customer service.
    Category: Business

    Over 66 lectures and 3 hours of content!

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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.