{"html":{".container--page":"\u003cdiv class=\"container container--page container--subject with-content-background\"\u003e\u003csection class=\"content content--medium aligned-right\"\u003e\u003cdiv class=\"filter-overlay\"\u003e\u003cdiv class=\"filter-overlay__loader\"\u003e\u003cdiv class=\"filter-overlay__icon\"\u003e\u003cdiv class=\"icon__circle icon-school\"\u003e\u003ci class=\"ma-school material-icons icon--medium\"\u003eschool\u003c/i\u003e\u003c/div\u003e\u003c/div\u003e\u003csvg class=\"circular\" viewBox=\"25 25 50 50\"\u003e\u003ccircle class=\"path\" cx=\"50\" cy=\"50\" fill=\"none\" r=\"20\" stroke-miterlimit=\"10\" stroke-width=\"2\"\u003e\u003c/circle\u003e\u003c/svg\u003e\u003c/div\u003e\u003cdiv class=\"filter-overlay__usp\"\u003e\u003cdiv class=\"as-h3\"\u003eAll ways of learning\u003c/div\u003e\u003cp\u003eMore than 50,000 training programmes and courses.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"ajax-wrapper\"\u003e\u003ch1 class=\"subject__title\"\u003e79 Customer Service / Care Training Courses\u003c/h1\u003e\u003cp class=\"subject__alternatives show-from-tablet\"\u003eSee also: \u003ca title=\"83 Public speaking \u0026amp; presentation Training Courses\" rel=\"nofollow\" href=\"/communication/speaking/uk-open-learning/goskills/it-university/dutchtrain\"\u003ePublic speaking \u0026amp; presentation\u003c/a\u003e, \u003ca title=\"38 Customer complaint handling Training Courses\" rel=\"nofollow\" href=\"/communication/complaint-handling/uk-open-learning/goskills/it-university/dutchtrain\"\u003eCustomer complaint handling\u003c/a\u003e, \u003ca title=\"500 Building / Construction Training Courses\" rel=\"nofollow\" href=\"/construction-property/building-construction/uk-open-learning/goskills/it-university/dutchtrain\"\u003eBuilding / Construction\u003c/a\u003e, \u003ca title=\"321 Planning Training Courses\" rel=\"nofollow\" href=\"/project-management/planning/uk-open-learning/goskills/it-university/dutchtrain\"\u003ePlanning\u003c/a\u003e, and \u003ca title=\"75 Palliative Care Training Courses\" rel=\"nofollow\" href=\"/health/palliative-care/uk-open-learning/goskills/it-university/dutchtrain\"\u003ePalliative Care\u003c/a\u003e.\u003c/p\u003e\u003cp class=\"subject__alternatives show-on-mobile\"\u003eSee also: \u003ca title=\"83 Public speaking \u0026amp; presentation Training Courses\" rel=\"nofollow\" href=\"/communication/speaking/uk-open-learning/goskills/it-university/dutchtrain\"\u003ePublic speaking \u0026amp; presentation\u003c/a\u003e, \u003ca title=\"38 Customer complaint handling Training Courses\" rel=\"nofollow\" href=\"/communication/complaint-handling/uk-open-learning/goskills/it-university/dutchtrain\"\u003eCustomer complaint handling\u003c/a\u003e, and \u003ca title=\"500 Building / Construction Training Courses\" rel=\"nofollow\" href=\"/construction-property/building-construction/uk-open-learning/goskills/it-university/dutchtrain\"\u003eBuilding / Construction\u003c/a\u003e.\u003c/p\u003e\u003csection class=\"panel\"\u003e\u003cdiv class=\"result-options--mobile mobile-filter\"\u003e\u003cdiv class=\"mobile-filter__actions\"\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-tune material-icons icon--normal\"\u003etune\u003c/i\u003e 4 active filters\u003c/a\u003e\u003ca class=\"toggle-mobile-sorting mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-reorder material-icons icon--normal\"\u003ereorder\u003c/i\u003e Sorting\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"mobile-filter__active-filters\"\u003e\u003cspan class=\"label--filter\"\u003eUK Open Learning Ltd.\u003c/span\u003e\u003cspan class=\"label--filter\"\u003eIT-Learning\u003c/span\u003e\u003cspan class=\"label--filter\"\u003eDutchTrain\u003c/span\u003e\u003cspan class=\"label--filter\"\u003eGoSkills\u003c/span\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__edit\" href=\"#\"\u003eChange filters\u003ci class=\"ma-keyboard_arrow_right material-icons \"\u003ekeyboard_arrow_right\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"subject-messsages\"\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--top\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Compare\" /\u003e\u003c/div\u003e\u003cdiv class=\"sorting aligned-right\"\u003e\u003cdiv class=\"sorting__header\"\u003eChange sorting\u003ca class=\"sorting__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"sorting__content\"\u003e\u003cspan class=\"sorting__label\"\u003eSort overview\u003c/span\u003e\u003cul class=\"sorting__list\"\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link is-active\" data-url=\"/sales/customer-service/uk-open-learning/goskills/dutchtrain/it-university\" data-link-type=\"sort\" href=\"#\"\u003eRelevance and reviews\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/uk-open-learning/goskills/dutchtrain/it-university/price-high-low\" data-link-type=\"sort\" href=\"#\"\u003ePrice (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/uk-open-learning/goskills/dutchtrain/it-university/price-low-high\" data-link-type=\"sort\" href=\"#\"\u003ePrice (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/uk-open-learning/goskills/dutchtrain/it-university/duration-high-low\" data-link-type=\"sort\" href=\"#\"\u003eDuration (high \u0026gt; low)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/uk-open-learning/goskills/dutchtrain/it-university/duration-low-high\" data-link-type=\"sort\" href=\"#\"\u003eDuration (low \u0026gt; high)\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-list\"\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1170200\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1170200\" id=\"training-1170200\" value=\"1170200\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Phone-Based Customer Service\" href=\"/it-university/phone-based-customer-service\"\u003ePhone-Based Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171440\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171440\" id=\"training-1171440\" value=\"1171440\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Surviving Burnout in Customer Service\" href=\"/it-university/surviving-burnout-in-customer-service\"\u003eSurviving Burnout in Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eBeing able to manage feelings of burnout is vital for the well-being of customer service employees and the overall quality of service provi…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1203220\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1203220\" id=\"training-1203220\" value=\"1203220\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Mastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands\" href=\"/it-university/mastering-social-media-customer-care-strategies-from-million-and-billion-dollar-brands\"\u003eMastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eExplore the foundational principles of effective social media customer care in this course from B Squared Media. Learn to build strategies …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1253685\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1253685\" id=\"training-1253685\" value=\"1253685\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Writing for Social Media\" href=\"/it-university/customer-service-writing-for-social-media\"\u003eCustomer Service: Writing for Social Media\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eToday\u0026#39;s customers are moving away from one-to-one channels like telephone and email and toward public, one-to-many channels that are mobile…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1250100\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1250100\" id=\"training-1250100\" value=\"1250100\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Delivering Great Customer Service\" href=\"/it-university/delivering-great-customer-service\"\u003eDelivering Great Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eFrom the Course: LinkedIn Learning Highlights: Sales Delivering Great Customer Service Doelgroep Iedereen die zich verder wil verdiepen in …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1046078\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1046078\" id=\"training-1046078\" value=\"1046078\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Problem-Solving and Troubleshooting\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting\"\u003eCustomer Service: Problem-Solving and Troubleshooting\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service care costs organizations billions of dollars each year. As a result, it\u0026#39;s critical that employees are equipped with the sk…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1166834\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1166834\" id=\"training-1166834\" value=\"1166834\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Leading a Customer Service Team\" href=\"/it-university/leading-a-customer-service-team\"\u003eLeading a Customer Service Team\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eLearn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this cours…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1253815\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1253815\" id=\"training-1253815\" value=\"1253815\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Salesforce for Customer Service\" href=\"/it-university/salesforce-for-customer-service\"\u003eSalesforce for Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eExplore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increas…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171143\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171143\" id=\"training-1171143\" value=\"1171143\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: How to Adapt to Changing Customer Needs\" href=\"/it-university/customer-service-how-to-adapt-to-changing-customer-needs\"\u003eCustomer Service: How to Adapt to Changing Customer Needs\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eExplore how to excel in customer service with Colin Crowley, an expert in navigating customer needs. This course covers everything from ana…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171462\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171462\" id=\"training-1171462\" value=\"1171462\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Service Metrics for Customer Service\" href=\"/it-university/service-metrics-for-customer-service\"\u003eService Metrics for Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eEstablishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are in…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1170201\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1170201\" id=\"training-1170201\" value=\"1170201\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Managing Customer Expectations\" href=\"/it-university/customer-service-managing-customer-expectations\"\u003eCustomer Service: Managing Customer Expectations\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eToday\u0026#39;s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectati…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1252907\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1252907\" id=\"training-1252907\" value=\"1252907\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Quality Standards in Customer Service [2016]\" href=\"/it-university/quality-standards-in-customer-service-2016\"\u003eQuality Standards in Customer Service [2016]\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003e\u0026quot;Customer service\u0026quot; can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours i…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1170569\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1170569\" id=\"training-1170569\" value=\"1170569\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Quality Standards in Customer Service\" href=\"/it-university/quality-standards-in-customer-service\"\u003eQuality Standards in Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service—and c…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1170687\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1170687\" id=\"training-1170687\" value=\"1170687\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Call Control Strategies\" href=\"/it-university/customer-service-call-control-strategies\"\u003eCustomer Service: Call Control Strategies\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1046801\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1046801\" id=\"training-1046801\" value=\"1046801\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: IT Service Desk: Customer Service Fundamentals\" href=\"/it-university/it-service-desk-customer-service-fundamentals\"\u003eIT Service Desk: Customer Service Fundamentals\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo IT-Learning\" title=\"Logo IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003ePut the \u0026quot;help\u0026quot; in help desk and the \u0026quot;support\u0026quot; in support specialist by implementing proven techniques that both resolve issues and increase…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-learning\u003c/span\u003e\u003cspan class=\"price\"\u003e$245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eVAT:\u003c/strong\u003e excluding VAT\u003c/li\u003e\u003cli\u003e\u003cstrong\u003ePrice completeness:\u003c/strong\u003e This price is complete, there are no hidden additional costs.\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra info:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. 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1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/beginner\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBeginner\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-disabled\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eLevel unknown\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e78\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--location\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eProduct type\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"E-Learning - 78\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e78\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Classroom - 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1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/august-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAugust 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"September 2026 - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/september-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eSeptember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"November 2026 - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/november-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eNovember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"December 2026 - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/december-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDecember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden is-disabled\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eStarting dates unknown\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e78\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link\" data-target=\"filter--starting_dates\" data-expand-title=\"More\" data-collapse-title=\"Fewer\" href=\"#\"\u003eMore\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--duration_days\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eDuration\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Max. 1 day - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/1-day/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMax. 1 day\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"4 to 10 days - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/4-10-days/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e4 to 10 days\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"1 year and longer - 77\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/365-days-and-longer/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e1 year and longer\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e77\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--moments\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eTime of day\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Avond - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/avond\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAvond\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Overdag - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/overdag\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eOverdag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Zaterdag - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/zaterdag\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eZaterdag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Zondag - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/zondag\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eZondag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden is-disabled\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMoments not applicable\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e78\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link\" data-target=\"filter--moments\" data-expand-title=\"More\" data-collapse-title=\"Fewer\" href=\"#\"\u003eMore\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--max_participants\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eMaximal number of participants\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"6 to 10 participants - 77\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/6-to-10-participants\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e6 to 10 participants\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e77\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"More than 10 participants - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/more-than-10-participants\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMore than 10 participants\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-disabled\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMax Participants unknown\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--language\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eLanguage\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"English - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/en\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eEnglish\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Dutch; Flemish - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/nl\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDutch; Flemish\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--institutes\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eProvider\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item is-active is-zero\"\u003e\u003ca title=\"UK Open Learning Ltd. - 0\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eUK Open Learning Ltd.\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e0\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"IT-Learning - 77\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eIT-Learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e77\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Oracle University - 10\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/oracle/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eOracle University\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e10\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Stone River eLearning LLC - 5\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/stone-river-elearning-llc/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eStone River eLearning LLC\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e5\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Fast Lane Institute for Knowledge Transfer GmbH - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/fast-lane-institute-for-knowledge-transfer-gmbh-2/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eFast Lane Institute for Knowledge Transfer GmbH\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"SAP Training - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/sap-training/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eSAP Training\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"GFU Cyrus AG - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/gfu-cyrus/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGFU Cyrus AG\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"SkillPath training - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/skillpath-training/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eSkillPath training\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Sales Training America - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/sales-training-america/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eSales Training America\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Professional Development Training USA / pdtraining - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/pdtraining/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eProfessional Development Training USA / pdtraining\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"UK Open College - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-college/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eUK Open College\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"DutchTrain - 1\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDutchTrain\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Fathom Corporate Training - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/fathom-corporate-training/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eFathom Corporate Training\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"ed2go - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/ed2go/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eed2go\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"American Management Association - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/amenet/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAmerican Management Association\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Adding Value Consulting (AVC) - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/adding-value-consulting-avc/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAdding Value Consulting (AVC)\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Adding Value Consulting AB - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/adding-value-consulting-ab/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAdding Value Consulting AB\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"GoSkills - 1\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGoSkills\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Adding Value Consulting EN - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/adding-value-consulting-en/uk-open-learning/it-university/dutchtrain/goskills\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAdding Value Consulting EN\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link is-expanded\" data-target=\"filter--institutes\" data-expand-title=\"More\" data-collapse-title=\"Fewer\" href=\"#\"\u003eFewer\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--syndicates\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003ePartners \u0026amp; Accreditations\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Directly Bookable - 78\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/uk-open-learning/it-university/dutchtrain/goskills/bookable\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDirectly Bookable\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e78\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-disabled\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-disabled\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAssociation not applicable\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section usp-box\"\u003e\u003cdiv class=\"as-h3\"\u003eLearn more? It starts at Springest.co.uk\u003c/div\u003e\u003cul class=\"usp-list--colored usp-list--default\"\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"school\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAll ways of learning\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 50,000 training programmes and courses.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"phone\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eHelp with searching and enrolling\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eAsk your question, use our \u003ca href='https://helpdesk.springest.com'\u003ecustomer service\u003c/a\u003e or call one of our learning advisors.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"thumb_up\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eFree information requests\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eCompare and discuss with your colleagues, you're getting instant access to the PDF brochure.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"star\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eReviews and participants\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMore than 6,000 independent reviews help you choose the best provider.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"business\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAlso for your organisation\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eVolume discount, in-company training, social learning with your colleagues and always real time insights.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"event_available\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eBook a course\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eReady to learn? Directly book a course, cancellation is always free of charge!\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/section\u003e\u003csection class=\"aside__section sidebar-box\" id=\"sidebar-block-three\"\u003e\u003ch2\u003eDo you have a question? \u003c/h2\u003e\r\n\u003cp\u003e\u003ca href=\"http://www.springest.co.uk/qa\"\u003ePost it here: get professional advice!\u003c/a\u003e\u003c/p\u003e\u003c/section\u003e\u003csection class=\"aside__section q-and-a-box\"\u003e\u003cdiv class=\"panel with-border with-background--white\"\u003e\u003cdiv class=\"panel__content\"\u003e\u003cdiv class=\"with-border--bottom\"\u003e\u003cdiv class=\"as-h3 panel__content-title\"\u003e\u003cspan\u003e0\u003c/span\u003e question about Sales\u003c/div\u003e\u003c/div\u003e\u003cp\u003eDo you have a question about this topic? Let us know!\u003c/p\u003e\u003ca class=\"button--link\" href=\"/qa-submit\"\u003eAsk a question\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"panel__footer\"\u003e\u003ca class=\"panel__footer-link\" href=\"/questions/sales\"\u003eView all Sales questions\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section learning-trends\"\u003e\u003cdiv class=\"panel with-border learning-trends\"\u003e\u003cdiv class=\"panel__heading\"\u003e\u003cdiv class=\"as-h3 panel__heading-title--aside\"\u003eLearning Trends\u003c/div\u003e\u003cabbr class=\"item fn\" title=\"Customer Service / Care\"\u003e\u003c/abbr\u003e\u003c/div\u003e\u003cdiv class=\"panel__content\"\u003e\u003cul class=\"trends-list\"\u003e\u003cli class=\"trends-list__item with-products\"\u003e\u003cstrong\u003e116\u003c/strong\u003e Courses\u003c/li\u003e\u003cli class=\"trends-list__item with-providers\"\u003e\u003cstrong\u003e18\u003c/strong\u003e Training Providers\u003c/li\u003e\u003cli class=\"trends-list__item with-price\"\u003e\u003cstrong class=\"pricerange\"\u003e$49.- - $6,528.93\u003c/strong\u003e Price range\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003c/aside\u003e\u003c/div\u003e"},"tracking":[{"event":"[viewed] Subject page","data":{"distinct_id":null,"time":"2026-04-14T18:12:54.423Z","subject_id":2008,"subject_name":"Customer Service / Care","category_name":"Sales","filter_size":4,"filter_types":["institutes","institutes","institutes","institutes"],"filters":["uk-open-learning","goskills","dutchtrain","it-university"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation"}},{"event":"[filtered] Subject page","data":{"distinct_id":null,"time":"2026-04-14T18:12:54.423Z","subject_id":2008,"subject_name":"Customer Service / Care","category_name":"Sales","filter_size":4,"filter_types":["institutes","institutes","institutes","institutes"],"filters":["uk-open-learning","goskills","dutchtrain","it-university"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation"}}],"filters":"/uk-open-learning/goskills/it-university/dutchtrain"}