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10 IT Service Management Training Courses

See also: ITIL Foundation, ITIL Service Manager, ITIL Practitioner, ITIL Intermediate, COBIT, ISO/IEC 20000, and Internet Security.

See also: ITIL Foundation, ITIL Service Manager, and ITIL Practitioner.

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IT Service Management Foundations: Tools

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You understand ITSM and ITIL, but how do you make it standard operating procedure at your company? Instructor Jim Kerrigan teaches you abou…

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Accounting Ethics: Managing Mis- and Disinformation through Professional Skepticism

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Decision making is one of the most important factors of your professional life, and it's a process that starts with parsing the information…

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IT Service Management: ISO/IEC 20000-1

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ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (IS…

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IT Service Management Foundations: Change Management

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In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor E…

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IT Service Management Foundations: Measures and Metrics

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Every organization uses metrics and measurements to determine where they are, and where they want to be. But do you know how to create thes…

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IT Service Management Foundations: Problem Management

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When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the product…

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IT Service Management: ISO20000

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Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the In…

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COBIT ® 2019 Foundation - IT Governance - eLearning (Exam Included)

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COBIT® 2019 Foundation - IT Governance - eLearning (Exam Included) Best practices for IT management The course COBIT® 2019 Foundation descr…

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IT Service Management – Configuration

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Goals Describe the various elements of Application Incident Management (Service Desk) and Change Request Management as part of IT Service M…

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SAP Certified Solution Manager Associate - Configuration of IT Service Management for SAP Solution Manager 7.1 SP03

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Booking Code C_SM200_713 The certification test SAP Certified Solution Manager Associate - Configuration of IT Service Management for SAP S…