ITIL® Service Offerings Agreements (SOA)

Product type
Logo Good E-Learning

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Description

Good e-Learning is an award-winning online training provider, delivering market-leading digital courses to business and IT professionals around the globe.

Our fully-accredited online courses have won a significant amount of acclaim in recent years. We won the 'Outstanding Certification Product' prize at The Open Group Awards 2018, along with the 'Best Online Corporate Training Provider' award with CV-Magazine. More recently, Course Conductor awarded us the titles of 'ITIL Leader' and 'ITSM Leader'.

Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.
The ITIL Service Offerings and Agreements Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management.
This course will provide you with a good understanding of Service Offerings and Agreements principles, its processes and other aspects within the capability stream.
Our course has been fully accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Instit…

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Good e-Learning is an award-winning online training provider, delivering market-leading digital courses to business and IT professionals around the globe.

Our fully-accredited online courses have won a significant amount of acclaim in recent years. We won the 'Outstanding Certification Product' prize at The Open Group Awards 2018, along with the 'Best Online Corporate Training Provider' award with CV-Magazine. More recently, Course Conductor awarded us the titles of 'ITIL Leader' and 'ITSM Leader'.

Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.
The ITIL Service Offerings and Agreements Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management.
This course will provide you with a good understanding of Service Offerings and Agreements principles, its processes and other aspects within the capability stream.
Our course has been fully accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for IT Service Management. ITIL® is a registered trademark of AXELOS Limited.

How to get certified

  • It is a complex multiple-choice exam with 8 scenario-based questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • Successfully passing the exam will earn delegates 4 credits towards ITIL Expert level
In countries where English is a second language, the time allocated for the exam is extended to 120 minutes
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.