Unified Contact Center Express and Unified IP IVR Deployment (UCCXD) Online

Total time
Location
Online
Starting date and place

Unified Contact Center Express and Unified IP IVR Deployment (UCCXD) Online

Fast Lane Institute for Knowledge Transfer GmbH
Logo Fast Lane Institute for Knowledge Transfer GmbH
Provider rating: starstarstarstarstar_half 8.7 Fast Lane Institute for Knowledge Transfer GmbH has an average rating of 8.7 (out of 21 reviews)

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Starting dates and places

computer Online: Online Training
2 May 2022 until 6 May 2022
computer Online: Online Training
1 Aug 2022 until 5 Aug 2022
computer Online: Online Training
24 Oct 2022 until 28 Oct 2022

Description

Kursinhalt

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance

Voraussetzungen

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Zielgruppe

  • Channel Partner/Reseller
  • Customer
  • Employee

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Frequently asked questions

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Didn't find what you were looking for? See also: TCP/IP, CompTIA A+ / Network+ / Security+, IT Security, Cisco, and Software / System Engineering.

Kursinhalt

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance

Voraussetzungen

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Zielgruppe

  • Channel Partner/Reseller
  • Customer
  • Employee
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.