Customer Experiences with Contact Center AI - Dialogflow CX (CCAIDCX)

This course has been removed by Fast Lane Institute for Knowledge Transfer GmbH. View all learning products for Fast Lane Institute for Knowledge Transfer GmbH.

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RightNow Customer Portal Designer and Contact Center Experience Designer Administration

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The RightNow Customer Portal Designer and Contact Center Experience Designer Administration introductory course covers key foundational adm…

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RightNow Cust Portal Design & Contact Ctr Exp Designer Adm

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The RightNow Customer Portal Designer and Contact Center Experience Designer Administration introductory course covers key foundational adm…

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RightNow Customer Service Administration

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The RightNow CX Customer Administration course RightNow provides an orientation on the powerful, flexible tools that you can use to customi…

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RightNow Customer Portal Design and Dynamic Agent Desktop Administration

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The RightNow Customer Portal Design and Dynamic Agent Desktop Administration introductory course covers key foundational administration top…

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RightNow Outreach and Feedback Ed 4

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This RightNow Outreach and Feedback training provides hands-on experience, combined with relevant best practices, to maximize the effective…

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RightNow Marketing and Feedback Rel 12.02

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Employing the marketing and feedback functionality in RightNow CX affords seamless engagement with your customers at any point within the c…

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Siebel 8.1.x Chat and Voice Integration Using CCA - Self-Study Course

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Siebel CRM applications support multi-channel customer communication, including through voice and chat, and a pre-built integration with a …

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Customer-focused Working

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This online course is for everyone who wants to improve their customer contact and in the end: customer happiness. Customer focused working…

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Business Correspondence

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Business Correspondence offers a proper basis for management support employees, customer care employees and others. Clear, correct and appr…

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Oracle ESSO Logon Manager: Implementation & Configuration - Self-Study Course

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This course walks the participants through the infrastructure and architecture of ESSO Logon Manager. Participants will learn how to create…