Strengthening Your Widening Network

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Strengthening Your Widening Network

Coursera (CC)
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Provider rating: starstarstarstar_halfstar_border 7.2 Coursera (CC) has an average rating of 7.2 (out of 6 reviews)

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice…

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.

Created by:  National University of Singapore
  • Taught by:  Sarah Chong

    Centre for English Language Communication
Basic Info Course 2 of 5 in the Effective Communication in the Globalised Workplace Specialization Level Intermediate Commitment 3 weeks of study, 1-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 3.8 stars Average User Rating 3.8See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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National University of Singapore A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.

Syllabus


WEEK 1


About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.


2 videos, 3 readings expand


  1. Video: Specialisation Introduction Video
  2. Reading: Specialisation Overview
  3. Video: Introduction to Strengthening your Widening Network
  4. Reading: Course Reading References
  5. Reading: (FAQ) Frequently Asked Questions


Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.


5 videos, 1 reading expand


  1. Video: Elements of Interpersonal Communication
  2. Discussion Prompt: Discussion Forum: Sharing your research on three cultures
  3. Video: Making Small Talk
  4. Video: Navigating the Workplace
  5. Video: Polite Requests & Responses
  6. Video: Knowing Who's Who
  7. Reading: Reference List

Graded: Polite Requests
Graded: Starting on the Right Note

WEEK 2


Effective Communication through the Email



We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.


6 videos, 1 reading expand


  1. Video: Overview of Module 2
  2. Video: Modes or Channels of Communication
  3. Video: Knowing Who's Who
  4. Video: Clear & Concise
  5. Video: Concrete & Correct
  6. Video: Coherent, Complete & Courteous
  7. Reading: Reference List

Graded: Choosing the right modes
Graded: Emailing – Different Strokes for Different Folks
Graded: Improve your communication

WEEK 3


Meetings in a Globalised Workplace



We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.


9 videos, 1 reading expand


  1. Video: Meeting in a Globalised Workplace
  2. Video: Before the Meeting: High/Low Context
  3. Video: Before the Meeting: Perceptions of Time
  4. Video: At the Meeting
  5. Video: Seeking Clarification
  6. Video: Disagreeing
  7. Video: Consideration
  8. Video: on Cultural Dimensions
  9. Reading: Reference List
  10. Video: Conclusion

Graded: Behaviours
Graded: Meeting Skills
Graded: Know your audience and up your game
Graded: Responding Appropriately
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