Managing Employee Performance

About this course: Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.

Created by:  University of Minnesota

• Taught by:  Larry Bourgerie, Senior Lecturer

  Carlson School of Management, Department of Work and Organizations

Basic Info Course 3 of 5 in the Human Resource Management: HR for People Managers Specialization Commitment 4 weeks of study, 3-5 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.6 stars Average User Rating 4.6See what learners said Coursework

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University of Minnesota The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Syllabus


WEEK 1


GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS



In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.


11 videos, 3 practice quizzes expand

1. Video: 1.1.1 Developing People (Course Introduction)
2. Video: 1.1.2 About Larry Bourgerie
3. Video: 1.1.3 Linking Performance Management to Financial Outcomes (ROI)
4. Video: 1.1.4 Culture and Performance Management - A Global Perspective
5. Practice Quiz: Managing Employee Performance Overview
6. Video: 1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?
7. Video: 1.2.2 Purposes and Design Elements of Effective Performance Management
8. Video: 1.2.3 The Impact of Effective Performance Management Both Internally and Externally
9. Discussion Prompt: Differences between Performance Appraisals and Performance Management
10. Practice Quiz: Performance Management Fundamentals
11. Video: 1.3.1 Strategic Performance Management Model
12. Video: 1.3.2 Perils of Poorly Implemented Performance Management
13. Video: 1.3.3 Role of Training in Performance Management Strategy
14. Video: 1.3.4 Performance Management's Link to Strategy
15. Practice Quiz: Strategy and Performance Management

Graded: Developing Performance Management Systems

WEEK 2


IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS



In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.


12 videos, 3 practice quizzes expand

1. Video: 2.1.1 Behavior and Results: Aren't They Both Performance?
2. Video: 2.1.2 "Calculating" Performance
3. Video: 2.1.3 The Importance of Defining Performance
4. Practice Quiz: Defining Performance
5. Video: 2.2.1 Traits, Behaviors, Results - What Is Important?
6. Video: 2.2.2 Performance-Task Skills vs Transferable Skills
7. Video: 2.2.3 Characteristics of Effective Performance Objectives
8. Video: 2.2.4 Developing Performance Standards
9. Practice Quiz: Measuring Performance and Developing Objectives
10. Video: 2.3.1 Are There Options When I am Measuring Performance
11. Video: 2.3.2 Why Use the Comparative Methods Approach?
12. Video: 2.3.3 Why Use the Absolute Methods Approach?
13. Video: 2.3.4 Why Use the Results Methods Approach?
14. Video: 2.3.5 Combo Method: Menu vs. Buffet
15. Practice Quiz: Measuring Results and Behavior

Graded: Management by Objective (MBO)

WEEK 3


TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT



In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.


13 videos, 2 readings, 3 practice quizzes expand

1. Reading: Performance Review TED Talk
2. Video: 3.1.1 Benefits and Purposes of Performance Reviews
3. Discussion Prompt: Best & Worse Performance Review
4. Video: 3.1.2 Steps in Conducting an Effective Review
5. Video: 3.1.3 Components of a Review Form
6. Video: 3.1.4 Timing and Frequency of Reviews
7. Video: 3.1.5 Developing an Individual Development Plan
8. Practice Quiz: Effective Reviews
9. Reading: NY Times Article on Giving Effective Feedback
10. Video: 3.2.1 Components of Effective Feedback
11. Video: 3.2.2 What is Multi Rater Feedback?
12. Video: 3.2.3 Pros and Cons of Multirater Feedback
13. Video: 3.2.4 Costs of not Giving Feedback
14. Practice Quiz: Effective Feedback
15. Video: 3.3.1 Identifying Types of General Rating Errors
16. Video: 3.3.2 Rating Errors and Practical Impact
17. Video: 3.3.3 Training to Minimize Manager Bias In the Rating Process
18. Video: 3.3.4 Best Practices to Minimize Legal Exposure
19. Practice Quiz: Preventing Rater Bias

Graded: Tools for Effective Performance Management

WEEK 4


CREATING A POSITIVE PERFORMANCE CULTURE



You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.


11 videos, 3 practice quizzes expand

1. Video: 4.1.1 Role of Culture in Performance Management
2. Video: 4.1.2 What is Culture?
3. Video: 4.1.3 Fundamentals of Civility -The 3 R's
4. Discussion Prompt: What is a Respectful, Civil Environment?
5. Practice Quiz: Role of Culture in the Organization
6. Video: 4.2.1 What is a Culture of Incivility?
7. Video: 4.2.2 Impact of Culture Incivility (Individuals & Teams)
8. Video: 4.2.3 Hard and Soft Costs of Incivility on Organizations
9. Video: 4.2.4 Culture's Impact on Performance Management
10. Practice Quiz: The High Cost of Incivility
11. Video: 4.3.1 Building on Your Values and Strengths
12. Video: 4.3.2 Creating and Reinforcing Performance Norms and Values
13. Video: 4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices
14. Video: 4.3.4."Walk the Talk": Model the Behavior Where You Are
15. Practice Quiz: Creating and Maintaining a Performance Management Culture

Graded: Creating a Positive Performance Culture