ITIL4 Foundation (via e-learning Engelstalig)

ITIL Foundation is the most important certificate for IT professionals and employees who want to know more about IT Service Management. Organisations that work according to ITIL use the complete ITIL

ITIL stands for Information Technology Infrastructure Library. ITIL originated from a collection of best practices. Since the 1980’s, ITIL has provided a framework of processes, roles and responsibilities, as a collection of best practices.
The once-valid meaning Information Technology Infrastructure Library has evolved into an integrated service management approach, aimed at the effective management of IT services.
The goal is to manage all parts needed to deliver an IT service in an efficient and effective manner. This allows customers to be guaranteed that they will receive the products and services they require and for which agreements have been made. The starting point is the creation of value as perceived by the customer based on usability and importance.
The core of ITIL4 is the service value system (SVS) and the four-dimension model, from which every part of the SVS is considered. The core components of the SVS are the service value chain (ITIL service chain), the working methods (ITIL practices), the ITIL guiding principles, the governance and continual improvement.
You can complete the training ITIL4 Foundation (via e-learning) at your own pace. You must take into