Advanced Forecasting Training for WFM

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Description

Wilt u efficiënter plannen, nauwkeurigere forecasts maken of een goed aansluitend capaciteitsplan maken? Met een opleiding van de WFM-Academy van CCmath krijgt u meer grip op al uw WFM-processen. 

Sinds 2005 begeleiden wij WFM -professionals en organisaties over de hele wereld met behulp van onze WFM-trainingen en -software. Dit doen wij altijd vanuit een solide wetenschappelijke basis, maar schrik niet, onze trainingen en software zijn ook zonder academische opleiding prima te begrijpen. 

Wij hebben inmiddels meer dan 15 jaar ervaring met het opleiden van honderden professionals zoals u. Daarnaast zijn alle trainers en docenten van de WFM-Academy experts binnen hun vakgebied en publiceren zij regelmatig zelf wetenschappelijk onderzoek. 

We bieden de volgende trainingen aan die bestaan uit zes of zeven thema’s. Lees hieronder meer over uw specifieke training:

(Training is in het Engels) Are you a Forecaster or WFM professional with the ambition to increase your knowledge and understanding of forecasting in your contact center?

Please keep reading! Because Siqiao Li Ph.D. and Giuseppe Catanese MSc. will help you to make your forecasts more accurate.

After this advanced training you will be able to evaluate forecasts more precisely, to use a systematic framework to improve your forecasts, and analyze and predict the impact of events in a systematic way.
Please note that we encourage you to use your own data during the sessions, and that no scientific background is required.


The training includes the following subjects:

  • Evaluating forecasts, measurin…

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Didn't find what you were looking for? See also: Financial Forecasting, Balance Sheet, Operational Management, VMware, and M&A (Mergers & Acquisitions).

Wilt u efficiënter plannen, nauwkeurigere forecasts maken of een goed aansluitend capaciteitsplan maken? Met een opleiding van de WFM-Academy van CCmath krijgt u meer grip op al uw WFM-processen. 

Sinds 2005 begeleiden wij WFM -professionals en organisaties over de hele wereld met behulp van onze WFM-trainingen en -software. Dit doen wij altijd vanuit een solide wetenschappelijke basis, maar schrik niet, onze trainingen en software zijn ook zonder academische opleiding prima te begrijpen. 

Wij hebben inmiddels meer dan 15 jaar ervaring met het opleiden van honderden professionals zoals u. Daarnaast zijn alle trainers en docenten van de WFM-Academy experts binnen hun vakgebied en publiceren zij regelmatig zelf wetenschappelijk onderzoek. 

We bieden de volgende trainingen aan die bestaan uit zes of zeven thema’s. Lees hieronder meer over uw specifieke training:

(Training is in het Engels) Are you a Forecaster or WFM professional with the ambition to increase your knowledge and understanding of forecasting in your contact center?

Please keep reading! Because Siqiao Li Ph.D. and Giuseppe Catanese MSc. will help you to make your forecasts more accurate.

After this advanced training you will be able to evaluate forecasts more precisely, to use a systematic framework to improve your forecasts, and analyze and predict the impact of events in a systematic way.
Please note that we encourage you to use your own data during the sessions, and that no scientific background is required.


The training includes the following subjects:

  • Evaluating forecasts, measuring forecasting errors
  • Theory of variability, understanding fluctuations in call arrivals
  • Linear regression and trend forecasting methods
  • Intra-day, intra-week and intra-year seasonality
  • Holt-Winters and other smoothing methods
  • Supervised learning/AI methods
  • Advanced use of Excel and other tooling
  • Advanced intraday pattern calculation
  • Outliers and event analysis and prediction, ratio forecasting
  • Event forecasting
  • Customer behavior: abandonments and redials


The five sessions will take place on the following days from 8:00am - 4:00pm CEST:

  • May 4 - Theoretical session
  • May 17 and 18 - Practical sessions
  • May 31 and June 1 - Practical sessions

Pricing for five full days with cases, interactive lectures, exercises, and a certificate: €2.995 (ex. VAT) per participant. With a maximum of twelve participants.

For more details and registration please contact us:
info@ccmath.com or +31(0)20 26 12 523.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.