Communication Boot Camp

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Description

Text messaging, emails, the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, 3-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep m…

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Text messaging, emails, the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, 3-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Also Available as:
  • Onsite

How You Will Benefit

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret the knowledge you hear
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills

What You Will Cover

Assessing Your Communication Skills
  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2210 Learning Objectives
  • Explain Why Effective Communication Is Vital to Your Professional Success
  • Identify the Choices Individuals Make That Drive the Success or Failure of Any Communication
  • Use Actionable Strategies, Processes and Skills to Address Most Business Communications
  • Optimize Communication Skills You Already Have While Learning How to Overcome Your Limitations
  • Improve Work Relationships By Reducing Misunderstandings
  • Communicate Clearly and Appropriately—and with Greater Confidence
  • Choose the "Right" Words Even in Difficult Circumstances
  • Connect with People Whose Communication Preferences Are Different from Your Own

Preparing to Walk You Talk

  • Describe Why Communication Is a "Make or Break" Career Competency
  • Define Your Personal Communication Strengths and Limitations
  • Define the Characteristics of Effective and Ineffective Communication
  • Define a Purpose for a Discussion That Is Based on the Receiver’s Interests
  • Describe the Fundamental Principles for Structuring a Discussion
  • Use a Discussion Planner and the TALK Model to Conduct a Productive Discussion

Tell the Other Person What You Have to Say

  • Effectively Open Discussions by Speaking to the Other Person’s Interest
  • Pick Constructive Dialogue
  • Pick a Language That Promotes Constructive Dialog
  • Send Non-Verbal Signals That Invite and Encourage Constructive Dialog
  • Use Examples, Analogies, and Storytelling to Increase the Impact of Your Communication

Assess and Acknowledge the Other Person’s Response

  • Describe the Characteristics of Effective and Ineffective Listening
  • Identify the Three Components in Every Message
  • Listen with Interest Even in the Face of Distraction
  • Use Paraphrasing and Summarizing to Demonstrate Understanding
  • Empathize to Defuse Emotionally Charged Situations
  • Respond Effectively to Nonverbal Cues

Leverage the Other Person’s Point of View

  • Accommodate the Specific Communication Needs of Each Style
  • Use Targeted questions to Engage and Connect with Others
  • Use"Can Do" Language to Demonstrate Support

Keep Focused on the End Game

  • Take Responsibility for Having a Productive Discussion
  • Describe the Cause and Effect Relationship in Common Communication Breakdowns
  • Effectively Close a Discussion

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers and project managers and leadership-track administrative professionals.

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