Communication Boot Camp

Text messaging, emails, the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, 3-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Also Available as:

• Onsite

How You Will Benefit

• Optimize communication skills you already have
• Get strategies to better assimilate verbal information
• Effectively interpret the knowledge you hear
• Improve work relationships and reduce misunderstandings
• Communicate clearly and appropriately—and with greater confidence
• Choose the right words even in difficult circumstances
• Expand your influence and be recognized for your skills

What You Will Cover

Assessing Your Communication Skills

• Understanding the skills you already possess
• Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

• Defining the competencies of effective listening
• Identifying the different components of the information you’re hearing
• How to take a more active role when listening
• Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

• Discerning, analyzing and evaluating
• Visual aspects of verbal communication
• Relating information productively to your own experiences
• Creating mental cross-references between old and new information
• Framing statements and discussions

Roadmap for Clearer Communication

• Understanding effective body language and appropriate word choice
• Finding mutual connections or similarities to enhance communication
• Controlling emotions and establishing the right tone of voice
• Storytelling with imagery, passion and evocative language
• Creating a personal action plan

Extended Seminar Outline

Print this page Extended Seminar Outline Seminar #2210 Learning Objectives

• Explain Why Effective Communication Is Vital to Your Professional Success
• Identify the Choices Individuals Make That Drive the Success or Failure of Any Communication
• Use Actionable Strategies, Processes and Skills to Address Most Business Communications
• Optimize Communication Skills You Already Have While Learning How to Overcome Your Limitations
• Improve Work Relationships By Reducing Misunderstandings
• Communicate Clearly and Appropriately—and with Greater Confidence
• Choose the "Right" Words Even in Difficult Circumstances
• Connect with People Whose Communication Preferences Are Different from Your Own

Preparing to Walk You Talk

• Describe Why Communication Is a "Make or Break" Career Competency
• Define Your Personal Communication Strengths and Limitations
• Define the Characteristics of Effective and Ineffective Communication
• Define a Purpose for a Discussion That Is Based on the Receiver’s Interests
• Describe the Fundamental Principles for Structuring a Discussion
• Use a Discussion Planner and the TALK Model to Conduct a Productive Discussion

Tell the Other Person What You Have to Say

• Effectively Open Discussions by Speaking to the Other Person’s Interest
• Pick Constructive Dialogue
• Pick a Language That Promotes Constructive Dialog
• Send Non-Verbal Signals That Invite and Encourage Constructive Dialog
• Use Examples, Analogies, and Storytelling to Increase the Impact of Your Communication

Assess and Acknowledge the Other Person’s Response

• Describe the Characteristics of Effective and Ineffective Listening
• Identify the Three Components in Every Message
• Listen with Interest Even in the Face of Distraction
• Use Paraphrasing and Summarizing to Demonstrate Understanding
• Empathize to Defuse Emotionally Charged Situations
• Respond Effectively to Nonverbal Cues

Leverage the Other Person’s Point of View

• Accommodate the Specific Communication Needs of Each Style
• Use Targeted questions to Engage and Connect with Others
• Use"Can Do" Language to Demonstrate Support

Keep Focused on the End Game

• Take Responsibility for Having a Productive Discussion
• Describe the Cause and Effect Relationship in Common Communication Breakdowns
• Effectively Close a Discussion

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers and project managers and leadership-track administrative professionals.

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